Shipping & Returns

Clear policies, before checkout.

We keep shipping, returns, and order support simple. This page explains what to expect after placing an order, how to request help, and how damaged or incorrect items are handled.

BEFORE LAUNCH

Carrier names, shipping speeds, and exact return workflows should be confirmed in Shopify before publishing the live policy.

SHIPPING

Orders are prepared within 1–3 business days unless otherwise stated during launch or high-volume periods.

TRACKING

Tracking details are sent to the email address used at checkout once the order ships.

RETURNS

Eligible unopened and unused products may be returned within 30 days of delivery.

DAMAGED ITEMS

Contact us within 7 days of delivery with your order number and clear photos.

Shipping Policy

What to expect after ordering.

Shipping should be predictable. The policy should stay plain, specific, and easy to understand before customers buy.

Processing time

Orders are typically processed within 1–3 business days. Processing times may be longer during launches, holidays, or high-volume periods.

Shipping area

Glarus currently ships within the United States. International shipping may be added later if operations support it.

Tracking

Once your order ships, tracking details are sent to the email address used at checkout.

Address accuracy

Please review your shipping address before placing your order. We cannot guarantee address changes after an order has entered processing.
RETURNS & SUPPORT

Handled clearly, not vaguely.

Hair care is personal, but return policies still need boundaries. The clearest approach is to separate unopened returns, damaged items, and customer support questions.

Eligible returns Unopened and unused products may be eligible for return within 30 days of delivery.
Opened products For safety and hygiene, opened or used products are generally not eligible for return unless required by law.
Damaged delivery If an item arrives damaged, contact support within 7 days with photos and your order number.
Refund timing Approved refunds are returned to the original payment method after the return is received and inspected.

How to Request Help

Include the details that help us solve it quickly.

For order issues, clear information reduces back-and-forth and makes support faster.

Email

Contact hello@glarusorganics.com with your order number.

Phone

Call 617-286-6847 during business hours for order support.

Damaged item

Include photos of the product, outer packaging, shipping label, and any visible damage.

Wrong item

Include a photo of the item received and the order confirmation.

Product question

For product-use questions, include the product name and relevant scalp or hair concerns. We cannot provide medical advice.

FAQ

Common shipping and return questions.

Do you offer free shipping?

Free shipping can be offered during specific promotions or order thresholds. Confirm the current offer at checkout before placing your order.

Can I return an opened product?

Opened or used products are generally not eligible for return for safety and hygiene reasons unless required by law.

What if my item arrives damaged?

Email support within 7 days of delivery with photos and your order number.

Can I cancel my order?

Contact support as soon as possible. Cancellation cannot be guaranteed once an order has entered processing.

Need help with an order?

Contact support with your order number and the email used at checkout.

 CONTACT SUPPORT